- Ensure the integrity of all electronic data records by following company quality standards
- Lead and execute technology implementation projects
- Offer computer desktop support to local remote locations in accordance with established policies and procedures
- Organize hardware repairs with the appropriate vendors
- Rectify computer problems, and suggest appropriate action/solutions
- Track equipment inventory and work with others on potential purchases
- Interface regularly and effectively with ticket submitters
- Give support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
- Maintain, analyze, and fix computer systems, hardware, printers, and computer peripherals
- Maintain records of daily data communication transactions, issues and remedial actions taken or installation activities